The Growth Guy

Revenging Of The Customer: JUST RESPOND AND SAY “YES” by Verne Harnish “Growth Guy” September 21, 2010 12:36 PM ET “The answer’s yes…now what’s the question?” Customer service doesn’t get any more basic than this, unless answering the phone (and responding) is a challenge!  It’s been a long time since I’ve ranted and raved about…

More Words of Wisdom

Daily Adrenaline Meeting by Verne Harnish “Growth Guy” It used to take days for issues to work their way to the top to get authority reallocate resources,” says Tony Petrucciani, CEO of computer services firm Single Source Systems. “Now it’s like FedEx. It’s there by 10:30. There is one indispensable routine; one absolute essential habit…

Words of Wisdom

We’re going to try a new thing here at the ReStockIt blog, and that’s hosting a guest to impart their smarts to us! Today we’re going to showcase an article by Verne Harnish and Sebastian Ross, so I hope you enjoy! Drop a line and let us know what you think. A Better Way to…